Terms & Conditions

This website, found under the www.crystallis.org URL, is operated by Crystallis ("Crystallis") and references to "we", "us" and "our" is referring to Crystallis. References to "you", and "your" is referring to any person visiting/using/placing an order via crystallis.org.

You can view the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to crystallis.org. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by The Webfactory. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

GENERAL TERMS AND CONDITIONS

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority in your place of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the website, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.


PLACING AN ORDER

Visiting crystallis.org and/or placing an order with us means that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before using crystallis.org or placing an order with us by email at Sharon@crystallis.org or by post using the address given below.

By placing an order via this website you are making an offer to Crystallis to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation email that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Crystallis for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit card/PayPal account will be authorised and charged when your order is placed and processed. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the products or services. A delivery charge will be added to your order value where appropriate. Please see our delivery times and charges.

All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

VOUCHER CODES

Voucher codes can be exchanged for merchandise online at www.crystallis.org. Voucher codes cannot be exchanged or refunded for cash. Voucher codes can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. Crystallis is under no liability for replacement or refund should Voucher codes be lost.

CONFORMITY OF GOODS

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Online colour reproduction of our products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at our discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

STOCK AVAILABILITY

We try to display online all items that we have available. However, occasionally an item will be out of stock and if this is the case we will do our best to highlight it and provide it as soon it is in stock.

YOUR RIGHT TO CANCEL

You have a right to cancel your order in writing within seven days of receipt and receive a refund of all charges. You will then need to return the item(s) by post. All returns are sent at your own cost.

RETURNS POLICY

Please refer to our returns policy here. We will be happy to offer you an exchange or, if you wish, a refund provided that the products are returned complete, in perfect condition, unused, and with the original packaging. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse. Certain items are excluded from our returns policy for hygiene reasons. These items can only be returned in accordance with your legal rights and are earrings. Return of an item is at your own cost unless the item is faulty. For further details please read our Returns page here.

PRICES

All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

ACCOUNT

You agree to provide current, complete and accurate purchase and account information for all purchases made at our online store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property or these Terms & Conditions.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION

Your submission of personal information through the online store is governed by our Privacy Policy. View our Privacy Policy here.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER & LIMITATIONS OF LIABILITY

The information presented on this website is not a substitute for professional medical or psychological advice and care. The authors of this material do not dispense medical advice or prescribe the use of crystals as a form of treatment for medical or psychological conditions. Readers should regularly consult a physician and seek professional medical advice about any physical, medical, psychological, or emotional matters that may require diagnosis or medical attention. This information is not intended to be used to diagnose, treat, cure or prevent disease. The information discussed on this website regarding the metaphysical properties of crystals is intuitively derived and has not been scientifically evaluated. Readers are advised to view this information as speculative in nature, and to evaluate it in light of their own experiences. Crystallis Ltd's intent is only to offer information of a general nature to help readers in their spiritual quest for higher consciousness and well-being. In the event that you use any of this information on this website for yourself, Crystallis Ltd assume no responsibility for your actions.

Crystallis does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Crystallis nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Crystallis or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The limitations of liability in these conditions shall apply equally for the benefit of Crystallis Limited and any other associated company of Crystallis Ltd as if references to Crystallis included references to each such associated company.

While Crystallis uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Crystallis will not be responsible for any errors or omissions or for the results arising from the use of such information. While Crystallis takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Crystallis will not be responsible nor liable for your use of any other websites which you may access via links within this website. Crystallis does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Crystallis. The entire liability of Crystallis under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Crystallis will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Crystallis may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Crystallis.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

No part of this Site is intended to constitute advice and the Content of this Site should not be relied upon when making any decisions or taking any action of any kind.

We accept no liability for all and any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Site or any information contained therein, to the maximum extent permitted by law You should be aware that You use the Site and its Content at Your own risk.

COPYRIGHT AND TRADEMARK

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Crystallis Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Crystallis Ltd; and

Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

LAW AND TERRITORY

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

OFFER TERMS AND CONDITIONS

VOUCHER CODES

Voucher codes cannot be used in conjunction with any other offer and are valid during the stated time period only.

While a sale and promotion is on, our products are already discounted and voucher codes will not be valid on these items.

All orders are subject to acceptance.

Voucher code delivery is only available on standard UK delivery.

Offers are subject to availability and while stocks last.

Voucher codes and offers may be withdrawn at any time.

Voucher codes are only to be used by the intended recipient. Any improper use of voucher codes may result in the cancellation of your order.

Terms and conditions are provided with each voucher code - for specific information relevant to that offer, please refer to any material on which it is featured.


OUR UPDATED PRIVACY POLICY

Crystallis is committed to protecting your privacy.
We are required to ask for certain personal data from our customers, in order for us to process and send orders, raise Invoices and Credit Notes.
This information is securely stored electronically; we do not keep paper copies.
We will collect and store only such personal data as is required to provide you with the goods and services requested.
We will never share personal customer data with third parties. However, we may sometimes need to share the personal information we process with the following third parties: ombudsman, regulators, public authorities and security organisations, such as the police, HM Revenue and Customs and the Information Commissioner's Office, to the extent required by law, regulation, court order or if necessary to establish, exercise or defend our legal rights, including if we suspect fraud or attempted fraud.
The company will never keep on file data relating to Credit or Debit Cards used by our customers.
We will retain personal customer data whilst an individual or company is an active customer of Crystallis. However, once an account has been dormant for a period of seven years, all of this information will be erased, deleted and destroyed.
Customers have the right to view the personal data held by the company.
Customers have the right to complain to the ICO (Information Commissioner's Office) if they believe that there is a problem with the way their data is being used and/or stored.

The Web Factory

Our online store is hosted by The Webfactory. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through The Webfactory's data storage, databases and the general Webfactory application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then the Webfactory stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and MasterCard.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


COOKIES

Here is a list of cookies that we use. We've listed them here so you that you can choose if you want to opt-out of cookies or not:

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or require more information email us at sharon@crystallis.or or write to us at

Crystallis Ltd
11 Astoria Court
116 High Street
Purley
CR8 2XT